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FREQUENTLY ASKED QUESTIONS

What is the temperature inside the Ice Hotel?

The Ice Hotel’s four foot thick walls act as an excellent insulator and helps maintain a constant temperature, acting similarly to a “Thermos”. The temperatures inside the Ice Hotel remain between 28° to 23° Fahrenheit (-2° to –5° Celsius). For example, on a very cold day, the exterior temperature of the Ice Hotel may be -18° F or –28° C, however, the interior temperature of the Ice Hotel would not descend below 25° F or –4° C.

When is the Ice Hotel open ?

The Ice Hotel Quebec-Canada opens its doors yearly at the beginning of January and closes them at the beginning of April, when the spring sunshine makes its appearance.

How big is the Ice Hotel?

The Ice Hotel covers an area of 3,000 m2 (30,000 ft2) composing of 500 tons of ice and 15,000 tons of snow.

What about bathrooms?

Not to worry, we have even thought of those little nightly visits to the bathroom. You will be able to enjoy easy and quick access to our heated facilities directly from inside the Ice Hotel.

Can children come to the Ice Hotel?

Kids of all ages are welcome at the Ice Hotel for visits and overnight stays. Bring your whole family! Your children will be in awe, and so will your own inner child.

How should we dress and what do we need to bring?

Consult our preparation guide. It is available to be downloaded in either .pdf format or .doc format. Just click on the links below to open the document or right-click and choose "save-as" to download them to your computer. If you are unable to open these documents, please make sure you have the latest Adobe Acrobat Reader, which can be attained from the link below. It is important to allow enough time for the document to download and open.

(259ko)
Word (96ko)
How do I reserve, pay, and can I cancel?

It is possible to reserve an overnight stay online or by calling our Reservations Department at 1-877-505-0423. To have all the reservations, payment and cancellation policies, please refer to the menu under reservations.

How do we get to the Ice Hotel?

The Ice Hotel Quebec-Canada, is only 30 minutes west of downtown Quebec City.

Located on the site of the Station touristique Duchesnay on the shores of Lake St. Joseph; the Ice Hotel offers visitors and guests a fun-filled holiday with a full array of winter activities to choose from, such as dog sledding, snowmobiling, cross-country skiing, sliding, skating, and ice-fishing.

  • Highway 40, (Autoroute 40)
  • Exit 295 "Sainte-Catherine-de-la-Jacques-Cartier" (Sortie 295),
  • Route 367 North (Nord)


download map and directions